Privacy Policy

Who we are

Chatsoon is operated by Moshi Concepts Inc., which is responsible for the personal information described in this policy. If you have a question about this policy or your data, email [email protected].

What we collect

We collect only what Chatsoon needs to work. We don't access your phone's address book or your location, and we only receive the photos you choose to take or upload.

• Account: your email address. We use it to send you one-time sign-in codes, to identify your account and to let you know when someone sends you their details with the Connect form. Chatsoon doesn't use passwords.
• Your public profile: the name, photo, headline, company, role and links (X, Telegram, LinkedIn, website, YouTube) you choose to publish.
• Your contacts: the people you add and what you record about them, such as their name, company, role, email, phone, social handles, notes, tags, priority and the event where you met.
• Card and badge photos: photos you take of business cards or event badges so Chatsoon can read the details for you.
• Connections: when you connect with another Chatsoon user by scanning their QR code, we record that you are connected and, if you set one, the event where you met.
• Connect form submissions: when someone sends you their details from your public profile page, we store the name, email or handle and note they entered, and email you to say they connected.
• Reports and blocks: if you report or block someone, we store the block, or the report (who or what it's about, the reason and any details you add, and for a reported Connect form message, a copy of that message), and send the report to our moderation inbox for review.
• Technical logs: basic information our servers record when the app or website makes a request, such as IP address, device and browser type, and the time and result of the request.

How we use your information

• To sign you in and keep your account secure.
• To show your public profile to the people you share it with.
• To store your contacts, notes and tags and keep them in sync across your devices.
• To read the details from card and badge photos when you use card scanning.
• To deliver connections and connect form submissions to you.
• To review reports, enforce our Terms of Use and protect people from spam and abuse.
• To run, maintain, secure and fix the service.

No ads, no tracking, no selling

We don't use your information for advertising, we don't build advertising profiles, and we don't track you across other companies' apps or websites. We don't sell or rent your personal information to anyone.

Your public profile

Your public profile is public. Anyone who scans your QR code or has your link, which looks like chatsoon.app/id/alex-rivera-7f3a, can see it and save it as a contact card. It shows only what you add to your profile: your name, photo, headline, role, company and links.

Your email address is never shown on your public profile.

Your contacts, notes, tags and priorities are private to you. People you connect with see only your public profile.

Connecting with people

When two Chatsoon users connect by scanning a QR code in the app, each of them receives the other's public profile as a contact.

When you fill in the Connect form on someone's public profile page, the name, email or handle and note you enter are sent to that profile's owner and saved in their contacts. Only share details you're happy for them to have. Once they have your details, the profile owner is responsible for how they use them. The form is protected by Cloudflare Turnstile, which checks that a person, not a bot, is sending it.

Card scanning

When you photograph a business card or badge, the photo is stored privately in your account and sent to Anthropic's Claude AI model, which reads the text and returns the details for you to review. Anthropic processes the photo on our behalf only to provide this service. Under Anthropic's commercial terms, it does not use this data to train its models.

Service providers

We use a small number of providers to run Chatsoon. Except for Google as described below, they process personal information only on our instructions and only to provide their service to us:

• Cloudflare, Inc.: hosts our servers, database and file storage (including profile and card photos), serves the website, and provides Turnstile bot protection for the Connect form.
• Anthropic, PBC: reads card and badge photos when you use card scanning.
• Resend: sends Chatsoon's emails, such as your sign-in codes and connect notifications.
• Google LLC (Android app only): the QR code scanner uses Google ML Kit, which sends Google basic device and app information, performance metrics, error codes and a per-installation identifier to measure and improve the scanner. The iPhone app doesn't use ML Kit.

Sharing and international transfers

We don't share your personal information with anyone except the providers above, the people you choose to share with (for example through your public profile or a connection), and where the law requires it or it is needed to protect the rights, safety or property of our users, the public or Moshi Concepts Inc.

Our providers may process information in the United States and other countries. Where the law requires it, we use appropriate safeguards for these transfers.

Apple and Google run the app stores you download Chatsoon from and handle any information they collect under their own privacy policies.

Retention and deletion

• We keep your information for as long as your account is open.
• You can delete your account at any time: open the Me tab in the app, or sign in at https://chatsoon.app and open the Me tab, then tap Delete account. You can also email [email protected] from the address you sign in with and we will delete it within 30 days. This immediately and permanently deletes your account, profile, contacts, notes, tags, connections and the files you uploaded, including profile and card photos. Your public profile link stops working straight away.
• Our database provider keeps backups for disaster recovery. Deleted data rolls off these backups automatically, within 30 days.
• Reports you made, reports made about you and your blocks are deleted with your account. Copies of reports already sent to our moderation inbox may be kept until we finish reviewing them.
• Contacts that other people saved about you, for example from your public profile or a connection, belong to their accounts and are not removed when you delete yours. You can ask them to remove it, or email us.
• Technical logs are kept for a short time, no more than 30 days, unless we need them longer to investigate abuse or a security issue.

Export your data

You can download all your contacts as a CSV file at any time: open the Me tab in the app and tap Export contacts (CSV). You can open it in Excel, Google Sheets or Numbers, or import it into another tool.

Your choices and rights

You can view, change, export and delete your information in the app at any time. Depending on where you live, you may also have the right to access, correct, delete or move your personal information, and to object to or limit how we use it. To make a request, email [email protected] from the address you sign in with. We'll respond within 30 days. You can also complain to your local data protection authority.

Security

Every connection to Chatsoon is encrypted with HTTPS, and our hosting provider encrypts stored data. Sign-in uses one-time codes instead of passwords. Photos are stored privately and can only be opened through short-lived signed links. Every request for private data is checked against your account, so no one else can see your contacts, notes or tags.

No system is perfectly secure. If you find a security problem, please tell us at [email protected].

Age requirement

Chatsoon is for adults. You must be 18 or older to use it. We don't knowingly collect information from anyone under 18. If you believe someone under 18 has given us their information, email [email protected] and we'll delete it.

Changes to this policy

We'll update this page when our practices change and change the date at the top. If a change is significant, we'll let you know in the app or by email before it takes effect.

Contact us

Moshi Concepts Inc. Email [email protected] with any question about privacy or your data.